Frequently Asked Questions

How Do I Place an Order?

Once you have added a product to a cart by clicking “Add to Cart“, you are given two options: Either to View Your cart & update your order details like a number of items or to Finalize your order by clicking on CHECKOUT. You can also click anywhere outside the slide-in order area to add more products on your cart, and finally CHECKOUT to order them all at once, You Can Also Use the Buy Now Button that will take you to the checkout page.

Once you get to the CHECKOUT page, fill in your details, then choose your preferred method of Payment & click the “PLACE ORDER” button to place your order.

Do I need an account to place an order?

No, you don’t need an account to place an order, you can complete your order as a Guest, But it’s better to have an account so you can log in and keep track of your order progress & overall log of all your orders placed on kigaliphone.com

When you have an account you won’t have to enter your user details at CHECKOUT again.

How Do I Track My Order?

You Navigate to track your order page you’ll see a form to fill in your email and your order ID and All  done, You will receive an email afterward about your order

Can I Pay Later?

No, you have to make full payment of the product you wish to acquire before it can be delivered to your location.

How do I get a kigaliphone.com account ?

Navigate to My Account Page   and input your email under the registration form and after we will send you an email including all your registration details , If you wish you can change that later

How Should I to Contact if I Have Any Queries?

Navigate to the Contact and Support page and Fill in the contact form for urgent queries you may call our contact there.